Is it scary? Although all games are set up in a certain theme, it is never meant to frighten you. The rooms also aren't claustrophobic, but whoever might feel uneasy can leave the game at all times. All rooms are provided with cameras for safety reasons.
When are we expected? In order to make everything run fluently, we ask you to be present fifteen minutes to the start of the game. This gives us the opportunity to give further information on the activity and for you to make use of our lockers.
Can I buy a gift card? Absolutely! The amount can be chosen freely and our gift card lasts for a year. At this moment, they can only be bought in our office, but a digital version is in development.
Can we get help during the game? In case you find yourself completely clueless, you can always ask for an extra hint. This has no influence on the game.
Where can I park my car? You can always leave your car in one of the car parks found nearby: Parking Vrijdagmarkt and Parking Reep. As an alternative, you can also use public transportation. Dampoort train station and tramstop Korenmarkt (tram line 1) are nearby.
Help! We're more than 6 players! There's no need to worry. Groups up to 8 players can book Escape the Asylum. However, we have 6 different games that can be played almost simultaneously. In case you have further questions on how to make a multi-booking, do not hesitate to contact us.
Is language important? Most of our puzzles and riddles are language-neutral. When language does play an important role, the information is provided in Dutch, French and English.
How long does the activity take? The purpose of an escape room is to escape within one hour. As a consequence the game ends after one hour. In order to make everything run fluently, we ask you to be present fifteen minutes to the start of the game. After the game, you have the opportunity to come to your senses while having a drink.
Are there any physical challenges? No. Since we strive to be accessible for everyone, all of our games resolve around solving puzzles and riddles. Physical elements such as crawling or climbing are completely absent.
Is a certain age required? Previous experiences with groups containing children have taught us the following: Children under the age of 12 need to be accompanied by a majority of adults. Children between 12 and 15 years are preferably accompanied by at least one adult. As of 16 years, children should be able to play our escape rooms on their own.
Can I alter my reservation? Absolutely. If you wish to change or cancel your reservation, you can always contact us.
